Studio Terms & Conditions

Cancellations

Move With Studio’s has a 24-hours cancellation policy.

Early cancellations are outside the 24-hour window of the start time. Clients will have their account credited with the class or session when this occurs. 

Late cancellations are within the 24-hour window of the start time. Clients will be charged the full price of a single class/Session or have a credit deducted from their account when this occurs.

No Show Policy: There is a $10 no show fee for classes and $15 no show fee for private appointments. If you cannot make a class or appointment and do not want to be charged the no show fee, please late cancel yourself via MindBody Online so others might be able to reserve your spot. If you do not late cancel you will lose your class/session and be subject to the no show fee.

Cancellations or any modifications to your schedule can be completed via MindBody Online or an email can be sent to the studio at hello@movewithstudio.com. 

All clients when signing up and/or making purchases understand the terms and conditions of Move With Studio’s cancellation policies.

Expirations + Refunds

All clients understand that regularly priced Group Class Packages, Private and Stretch Therapy packages have an expiration date of 6 months and that New Client Specials have a 6-week expiration from the date of purchase. 

All clients understand that Move With Studio does not offer extensions on expiration dates, and expired packages cannot be reinstated. 

All clients understand all sales are final and Move With Studio does not offer refunds.

Waitlist

There is no limit on the amount of waitlists you may join or the amount of students who can be added to a waitlist. However, a class credit will be deducted from your membership or class package for every waitlist you join. If you are not added to a class from the waitlist, the class credit will be automatically returned to your membership or package after the class begins. Once added to a waitlist you will be able to see your place in line from your booking screen.  The waitlist closes 8 hours prior to the start of class, if a spot opens up before it closes the first client on the waitlist will be automatically moved into the class and will receive an automated email that they were added.

Regardless of confirmation of attendance or not, if one receives an email or text message it means they have been added to the class. The 24 hour early cancellation window still applies even if you were moved from the waitlist into the class.

Move With Studio is not responsible for unseen emails or text messages and each client is responsible for managing their waitlist sign-ups. Clients automatically confirm they are able to take the class because they signed up for the waitlist. If at any point you can no longer make that class, we recommend taking yourself off the waitlist outside of the 8 hour window to avoid being automatically added and the 24 hour cancellation window to avoid being penalized. This allows the next person on the waitlist to have a chance at being in class.

If a spot opens up after the waitlist closes (within 8 hours of the class), those who are on the waitlist will not be automatically added to the class, and anyone is able to sign up for the open spot. 

* We always recommend checking the schedule the night before or morning of classes as we often times have late cancelations and space in each class.

** Make sure your Arketa account is set to receive all emails and notifications from Move With Studio. This can be managed in your Arketa account under “Preferences” in your profile.

Membership Terms

3 month contract that auto-renews every month. Move With Studio requires 1 month notice via email for membership cancellation after the initial 3 months of contract. Each monthly payment is nonrefundable.

If classes are not used within the month time frame they do not roll over into the next month.

Membership is nontransferable or shareable.

You can upgrade your membership at any time.

Schedule and instructor may be subject to change without notice.

If you need to pause your membership please email hello@movewithstudio.com to make your request. Pauses under 2 weeks are not accepted.